Job Detail

Who we are:

We are CCH. Our combination of local knowledge and national scale makes us unique in our sector. It allows us to build close-knit teams where you’ll feel that you belong and can make an important contribution. And it also means that we can offer you a huge amount of support and scope for career development.

We move forward together.

Our goal is to become the best place to work in the home care sector, to offer better and more secure terms and conditions, along with clear career pathways and the best training and professional development available. We have bold ambitions and are working together to achieve them.

What we offer:

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Officer at Care By Us every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

We will offer you:

• Up to 25 Days Holiday and bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• Access to Employee Assistance Programme
• Lifeworks Reward Scheme

*subject to terms and conditions and qualifying period

What you’ll do:

As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

We are  looking for an  ECM officer to join us on a full-time basis to contribute to the continued success of the team.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.

In this role you will be involved in the following:

• Direct responsibility for the management of the ECM system
• Responding to alerts on the system of calls being missed
• Liaising with carers on their attendance and why visits may be late.
• Running reports for management
• Providing support to staff members as required.
• Adhering to company privacy policies and procedures at all times.

What you need:

• You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting.
• Key skills include technical proficiency, particularly with Microsoft Office.
• Strong analytical abilities for data analysis and report generation.
• Excellent communication skills for liaising with staff.