Job Detail

Every day the people we support will take the Next Steps towards an independent life.

Next Steps is an award-winning company at the Great British Care Awards for “Putting People First” and “The Care Innovation Award” at the Hertfordshire Care Awards. We provide supported living services for individuals with autism, mental health, learning disabilities, and complex needs.

We are currently seeking a dynamic and dedicated Registered Service Manager to be responsible for the day-to-day direction and running of our services. You will oversee team performance and allocate duties to your Team Manager. 

This role will primarily be based in our Welwyn Garden City office but will at times require travelling to our services in the Hertfordshire and London areas.

Care Professional Academy Rewards include: 

• Promote effective leadership through leading by example and fostering a culture of transparency and continuous improvement.
• Ensure we meet the highest quality and standards including risk assessments, support plans and person-centred plans.
• Carry out regular checks and audits on all records and files in relations to the people we support.
• Ensure policy compliance in quality, safeguarding, data protection, HR, and safety.
• Oversee the production of weekly rotas, minimise costs and reduce agency staff to a minimum.
• Build good relationships with commissioners, professionals, families, carers, staff, neighbours and the wider community.
• Seek opportunities to develop and improve services and challenge poor practice.
• Participate in an on-call rota system and provide hands on support when required.
• Staff management including recruitment, performance management, staff training, observations of Team Managers and Team Leaders and disciplinary meetings.
• Multi-Site Experience and able to manage dispersed teams.
• Broad experience of managing people, service and quality within Autism, Mental Health and Learning Disabilities
• Maintain accurate and clear records.
• Financial and/or budgetary experience
• Excellent time management and organisational skills and the ability to work on own initiative.
• Participate in inspections and aim to achieve outstanding across all categories. 

Objectives of the role

• To market and promote our services
• To demonstrate excellent leadership direction and motivation to all staff in order to deliver the highest possible quality of person-centred care.
• To comply with all regulatory and legislative requirements at all times.

As an ideal applicant for the role you will

• You will have a minimum of two years’ experience being a Registered Manager.
• You will have a minimum of two years’ experience in Supported Living.
• Experience supporting people who have a learning disability, Autism and Complex needs.
• Experience in managing multi-site services
• Overall you will be a role model for all employees, being approachable and providing a regular presence as well as being consistent in all actions and decisions.
• Hold level 5 or other relevant qualification in Health and Social Care or willingness and ability to attain this within 12 months.